We want you to be satisfied with your Victory Tackleworks purchase. If what you ordered from www.victorytackleworks.com isn’t quite right, simply send it back within 30 days of purchase for an exchange or refund. If you ordered from a retailer, you must process your return/exchange with that retailer.
Returns made within 30 days of purchase.
We only accept returns if the item(s) arrive in "as-sold" condition. This means the items must be:
- Unwashed and unworn
- Free of any odors, stains, damage, and alteration
- In original, new condition
- Undamaged, unaltered, and unused
Items returned in an unmerchantable condition will be returned at purchaser's expense or discarded, at purchaser's option.
Include the following information in your return (write a note or use your packing slip/copy of invoice):
- Order Number
- Purchaser's full name, phone number, shipping address and primary email address
- A list of item(s) and why you are returning each item (wrong size, wrong product, didn't like color, etc.)
- List if you desire an exchange or a refund
- If an exchange is requested, list the item(s) of equal value you would like to replace the returned item with. Please include product name, color option and size if applicable.
Place the above information and the item(s) you are returning and place them in a shipping package. Hats must be shipped in a box to avoid damage.
You must pay for return shipping and we will ship any exchanged item(s) free of charge (international orders are not eligible for free exchanges). All returned item(s) must be shipped using a service that tracks packages such as USPS (recommended), FedEx or UPS. We cannot assume responsibility for misdirected or lost shipments. *Items that were previously exchanged can be returned, but not exchanged a second time unless customer wishes to pay for return postage.
Send Returns To:
Hydra Fishing, LLC
Attn: Victory TW Returns Dept.
105 Contract Dr STE 100
Aiken, SC 29801
Once we receive the package, we will verify the contents and inspect the item(s) to ensure it meets our return requirements.
If you requested an exchange, we will ship out the new item(s) via ground shipping and will email sender tracking details. Please allow 3 business days for your exchange to be processed.
If a refund is requested, customer's method of payment will be credited the purchase price of the returned item(s). Shipping fees incurred are not refundable and will be deducted from any orders that received free shipping. Please allow 3 business days for your exchange to be processed.
Should you need assistance, support or have a questions about your order please contact us at:
Phone or Text: 866-628-5052